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Note:
You can
request a demo of our web hosting control panel
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| FAQ's |
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| Answers |
Web Hosting
Pre-Sales Questions
- Is
there a
minimum
time contract/commitment?
Our web
hosting
plans have
different
payment
modes. You
can only
pay monthly,
2 months
and yearly
payment
depending
upon the
web hosting
you select.
and the
reseller
web hosting
payment
plans also
include
monthy,
2 months,
6 months
and yearly
payments.
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- How
soon will
my account
be set up
and ready
for use?
All the
web hosting
Accounts
orders are
placed in
a queue
and are
processed
in the order
in which
they are
received.Your
web hosting
account
will be
read and
your web
site can
be uploaded
to our servers
as soon
as your
domain name
resolves
to our server
dns, usually
within 24-48
hours.
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- Do
I have access
to update
my site
24 hours
a day?
Absolutely.
Whether
you're a
day person
or a night
owl, your
web hosting
account
is available
for you
to update.
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- Can
you register
a domain
name for
me? Can
you set
up domains
other than
.com, .org,
and .net?
We can register
.com, .org,
and .net
names for
$8.99/year,
with you
as the registrant.
We can also
assist with
registering
other domains,
as well
(fees for
registering
other domains
will vary
by country).
Please contact
our sales
department
if you require
assistance
in registering
other domain
types. With
some of
our web
hosting
plans you
get free
domain name.
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- I
see some
Web hosting
Companies
offering
"unlimited
bandwidth".
Why don't
you offer
this?
Technically
speaking,
there is
no such
thing as
"unlimited
bandwidth."
in web hosting.
Someone
has to pay
for the
traffic
somewhere
- and if
you check
the fine
print of
some service
agreements
from companies
who claim
to offer
unlimited
bandwidth
with there
web hosting
packages,
you'll probably
find that
they do
charge for
traffic
over a certain
amount.
We dispense
with the
fine print.
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- Do
you host
Adult sites,
warez sites
or sites
containing
illegal
material?
No. Please
see our
Acceptable
Use Policy
for policies
regarding
this. We
do not offer
web hosting
to Adult
sites and
other illegal
material
sites.
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- Is
my site
backed up
and how
often?
It is the clients responsibility
to do all
back ups
of their
site. If,
in the unfortunate
event with
hosting
servers,
something
happens
to your
files, it
is your
responsibility
to have
a local
copy of
your files.
We are
NOT held liable
in any way
for any files,
money, time,
effort, etc...
lost due to
this unfortunate
event. Furthermore,
if your files
are lost,
we will attempt
to restore
them as a
gesture of
good faith,
but make no
promises what
so ever about
whether the
files will
be brought
back successfully
or not. Again,
back ups are
the client's
responsibility.
Some of our
web hosting
plans are
built with
internal back
up tools but
still its
the responsibility
of the client.
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- How
fast are
your connections?
Our web
hosting
servers
are located
in the Network
Access Corporation
(NAC) Network
Operations
Center (NOC)
in Houston,
Texas. The
network
is monitored
around the
clock. NAC
offers 15
diverse
OC3 and
DS3 connections
to multiple
backbones.
you will
get a smooth
web hosting
experience.
However
is case
of any unfortunate
event or
system upgrading
if web hosting
servers
suspend
there service
temporarily,
we give
extra durations
to our web
hosting
clients.
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- What
are your
Web hosting
server specifications?
Our Current
web
hosting
servers
are dual
1 GHz Intel
P4 machines
with 512MB
to 1GHz
of RAM and
1GHZ XEON
512 MB.
In case
of upgrading
our web
hosting
server we
inform our
clients.
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Web Hosting Technical Questions
- I
changed
my control
panel password
and now
I can't
get in.
Passwords
are case
sensitive
and are
limited
to 8 characters.
If you entered
a password
longer than
8 characters
please try
entering
the first
8 characters
when logging
into your
web hosting
control
panel.
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- How
do I get
my email?
If you're
familiar
with your
email client's
setup, use
the following
information
to retrieve
email from
your POP
account:
Incoming
mail (POP3)
server:
mail.yourdomain.com
Outgoing
mail (SMTP)
server:
mail.yourdomain.com
* set
SMTP authorization
within
your email
program
to have
the server
authenticate
you as
a registered
account
holder.
Our DIY-DNS
support
also provide
you the
cability
to create
emails
and forward
them to
any other
acount
e.g (
Yahoo,
msn, or
any other
email
account)
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- I
want to
get started
right away,
but my domain
name hasn't
transferred/isn't
in the database
yet. How
do I do
it?
After your
domain is
fully propagated
through
the system,
you can
upload to
yourdomain.com
via FTP
or FrontPage
Extensions.
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- What
is the path
to perl?
#!/usr/bin/perl
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- Where
should I
put CGI
scripts
for my domain?
All CGI
scripts
should be
uploaded
to the cgi-bin
folder,
for your
domain.
Be sure
to follow
the instructions
for the
script you
are uploading
regarding
setting
permissions
on the files
and folders
you create,
as they
vary from
script to
script
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- I
uploaded
my files,
but I don't
see my page?
If our default
"Welcome
to the Future
home of",
index.html,
has not
been replaced
by another
index page,
then anyone
going to
domainname.com
will still
see that
page instead
of some
other home
page. This
is the order
in which
the web
server looks
for a page
to put up
as the "home"
page: >DirectoryIndex:
index.html,
index.shtml
Just delete
the index.html
file and
anything
after it
in this
list will
then come
up automatically.
Notice that
"home.shtml"
is NOT on
the list
and so will
not show
up as your
home page.
You would
need to
rename it.
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Web Hosting Account and Billing Questions
- Can
I upgrade
my Web hosting
plan or
features
later?
You can
purchase
new or expanded
features,
or upgrade
to a new
web hosting
plan. There
is no set
up fee for
upgrading.
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to top]
- How
can I change
my account
or billing
information?
If you need
to update
your account
or billing
information
please contact
us here:
contact@virkson.com
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- What
happens
if I go
over the
bandwidth
limit for
my account?
If you exceed
the bandwidth
limit for
your web
hosting
account
the average
amount will
be charged
at the rate
of $5 per
gigabyte
per month.
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- What
is the cost
for additional
web hosting
features?
You can
add additional
features
to your
web hosting
plan that
you signed
up for.
Rates for
the extra
web hosting
features
can be requested
by sending
an email
to contact@virkson.com
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- How
do I cancel
my web hosting
Account?
You can
cancel your
web hosting
account
at any time
by sending
email to
contact@virkson.com.
There are
no cancellation
fees, and
no notice
is required.
Any fees
paid to
that point
are non-refundable.
Please see
our Acceptable
Use Policy
for further
information.
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to top]
- What
about billing
and over
due policies?
All web
hosting
accounts
will be
given a
grace period
of 7 days,
if payment
is not received
within the
grace period
your web
hosting
account
will be
deleted
from our
web servers.
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